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Every web page on your site should be geared towards getting
conversions. Ask a very simple question when reviewing the content
of your web site: What is it that you want the visitor to do
after they've read this page? In order to get the maximum
number of conversions your web site should have very defined calls
to action. (Actions or next step you want potential new customers to
take) You would think most of these are common sense, but after
seeing far too many sites making these mistakes, here are several
tips to help you get the most conversions by your calls to action:
Problem #1 Asking for too much, too soon. How many of you
have visited a site where before they provide you with any
meaningful information they want to know all about you?
- Do not ask for the order on the first page...
- provide visitors with information and take them through a
"qualifying" process.
Problem #2 Asking for too much. One call to action is a
contact us form. There are many variations of this form but basically
it's your opportunity to turn a visitor into a possible new customer,
unless you ask too much.
- If your contact form (call to action) has more than four or five
short questions, chances are good that you are losing possible
conversions.
- Keep all your forms short and simple to fill out.
- Do not collect unnecessary data! Every piece of data you collect
in your landing page means fewer submissions.
Problem #3: So what should be asked on a form? One
mistake often made is asking visitors for their phone #, email address
and physical address (including city, state and zip code).
- Ask for one maybe two of these, but never all three.
- There is no need to collect an address –especially if you are
going to follow up the lead with email or a phone call.
- If you must collect a geographic location in order to properly
assign the lead, collect the zip code. That should be enough to sort
the leads or define your target market's geographic area.
Problem #4: Spending too much content pressing your case and
not enough content showing how well your product or service solved
someone else's problem. Or in other words, not having any
information or third party testimonials.
- Testimonials dramatically increase conversions because they give
the visitor a problem and solution they relate to.
- It also adds consumer confidence showing the visitor that your
company is legitimate and completes the promises it makes.
Problem #5: Do not confuse the visitor with multiple options.
- Keep your "call to action" options down to one or two items:
i.e. RSS feeds, contact forms, sign up for newsletters, call us, fax
us…send us email… too many.
- Before you add another call to action, review how well the call
to actions you currently have available on the site are working.
- Talk to your current customers and find out what they found
valuable about your web site or what they found lacking.
One more point. Whether you're company is engaged in a
pay per click ad campaign or organic Search Optimization: Slow down
the Changes. All too often marketing departments panic and decide to
do too much all at once. Slow down and make changes one at a time and
give the site time to absorb the changes and for you to measure the
impact of that change.
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